Warranty Coverage

FUROHEALTH ® Furo & Hyoga Tubs

The one year warranty is only included for soaking tubs that are used in a home setting or residential use. The warranty includes replacement of parts that are shown to have defects in workmanship. Warranty does not cover damage as a result of poor water chemistry, neglected filter care and replacement (including air locks left untreated), freezing conditions, adding ice to the water, power outages, and lack of attention to low water flow. 

Diagnosis of maintenance issues are done over the phone with one of our FuroHealth technicians. If repair is necessary within the one year warranty, the part plus shipping is covered by FuroHealth. 

Replacement of the part can generally be performed by the customer themselves. If a customer is unable to perform the repair or replacement themselves, FuroHealth will pay an approved general service person (electricians, plumbers and spa repair techs are not generally necessary) at the rate of $50 per hour to perform the repair with the help of one of our technicians over the phone. The number of hours we will reimburse for labor performed will be reasonable and at the discretion of FuroHealth Unlimited, LLC. usually 1-2 hours at the most. 

If a maintenance issue occurs after the warranty period, we will continue to offer support by helping to diagnose and assist with the repair over the phone at no charge. Cost of the parts & shipping will be the responsibility of the product owner.

Performance:
Please register your soaking tub upon arrival at your home using our shipping acknowledgement form that was emailed to you. Warranty is not transferable to another owner. You may be charged reasonable repairman mileage to your site if you are in a remote area. In the event the soaking tub must be removed to be repaired off site, you may be charged for the removal and re-delivery of the repaired soaking tub. The Manufacturer reserves the right, at its sole option, to either repair or replace any covered part or soaking tub, and in the event it chooses to provide a replacement tub, it will be of equal value to the original tub. In such an event, reasonable costs for removal of the original tub, shipping costs from the factory for the replacement tub and delivery and installation of the replacement will be your responsibility as the owner. The replacement tub will carry the balance of the original tub’s warranty. The warranty begins on the date of delivery. Tub covers are not included.

Warranty Limitations:
This Limited Warranty is void if: The Manufacturer or its designated representative determines that the tub has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than an approved person; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the tub other than in accordance with the instructions contained in the owner’s manual provided with the tub, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of salts, oils, ice, abrasive, improper cleaners or non-genuine parts and accessories.

Limited Warranty:
This Limited Warranty does not provide coverage for the insulating cover, any item attached to or installed on the tub after the date of manufacture, or for gaining access to any component for repair or replacement. Tub units used in commercial applications are excluded from any coverage whatsoever. The tub owner accepts liability for repair work performed by anyone other than a service provider chosen by the Manufacturer. 

All warranty service must be performed by an approved Manufacturers service provider or its designated representative using authorized FuroHealth parts. No agent, dealer, distributor, service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. 

Disclaimers - The Manufacturer and its representatives will not be responsible for incidental or consequential damages:  and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the tub and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.

The foregoing warranty is exclusive and in lieu of any and all other express or implied warranties, guarantees, conditions and terms of whatever nature relating to the products provided hereunder, including without limitation any implied warranties of merchantability and fitness for a particular purpose, which are hereby expressly disclaimed and excluded. Except as otherwise provided by law, purchaser’s exclusive remedy and FuroHealth Unlimited, LLC’s aggregate liability for breach of any of the foregoing warranties are limited to replacing parts and accessories for the product and shall in all cases be limited to the amount paid by the purchaser hereunder. In no event is FuroHealth Unlimited, LLC liable for any other form of damages, whether direct, indirect, liquidated, incidental, consequential, punitive exemplary or special damages, including but not limited to loss of profit, loss of anticipated savings or revenue, loss of income, loss of business, loss of production, loss of opportunity or loss of reputation.